Written by Mark McKeever / 29th Jul 2022

We've listened to your feedback and acted accordingly. With our new support packages, you can choose the level of commitment (and cost) that suits your business needs. With options for standard and enhanced packages, you can ensure that you're getting the support you need to keep your site or application up and running as smoothly as possible.

We understand that you don't want to be left waiting for IT support when you need it. That's why we've engineered our support packages and Service Level Agreements (SLAs) to give you the confidence that you can rely on us to respond quickly as issues arise.

We know how important it is for your business to have an IT support partner that you can rely on. That's why packages are flexible to meet the needs of any business, from SMEs through to enterprise clients.

We believe that all customers deserve the best possible service and support. That's why we offer a number of ways for you to get in touch with our team, including:

- A secure web-based helpdesk system

- The ability to raise tickets and talk to our support engineers via our support line.

Throughout your support agreement, we'll provide visibility on the status of your 'tickets', including real-time status updates and email notifications. You will also be provided with monthly reporting on support hours spent.

A dedicated account manager who will be responsible for the overall health of your support contract. This includes ensuring that you are receiving the level of service you require and identifying areas where we can improve.

We'll check in on you every two weeks to make sure you're feeling supported.

As part of your support contract, you will have access to bi-weekly support health check-ins with the appropriate staff at Appcentric. This time will be used to discuss ongoing support issues and maintenance work packages carried out.

Contact us today to find out what we can do for you and your business.

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